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Customer Warranty

Warranty information

Please note the UK warranty and how this applies to you.

As the UK Distributor of Aspire products we will only be able to assist with products that have been purchased direct from us or a company that purchases their Aspire hardware through the official Aspire UK channels.

We will not be able to assist on warranty issues if you have purchased your products from a dealer whom either imports themselves through third party agents or orders through a wholesaler in the UK that operates outside the official channels.

In the instance that you have purchased a product as an end user (customer), all warranty dealings and refunds under the sales of goods act be must be processed with the shop or outlet it was originally purchased from. We cannot offer a warranty or support if the product was not originally purchased from us or a Vendor that we supply. The monetary contract is held between yourself and the vendor whom supplied the goods.

 

If you purchase a product that proves faulty or not fit for purpose you have the potential right to return it, get a full refund, and if it will cost you more to buy similar goods elsewhere, compensation (to cover the extra cost) as well.

Note however that the right to reject goods and get a full refund only lasts for a relatively short time after which a buyer is deemed to have 'accepted' goods. This doesn't mean that the buyer has no legal redress against the seller, just that he/she is no longer entitled to a full refund.

 

Instead a buyer is first and foremost entitled to have the goods repaired or replaced. If these remedies are inappropriate, then you're entitled to a suitable price reduction, or to return the goods and get a refund (reduced to take account of any wear and tear).

 

If goods which are expected to last six months don't, it'll be presumed that the goods didn't conform to the contract at the time they were bought unless the seller can prove to the contrary. In all other situations it's for the consumer to prove their own case (that is, that the problem existed at the time of the contract).

Please note we do not cover broken glass as part of our warranty unless reported within 24 hours of you receiving the package.