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Customer Warranty

Aspire UK Distribution Warranty information

Please note the UK warranty and how this applies to you. Please read all of this information before contacting our team.

 

We are the UK distributor for Aspire, we are NOT the Aspire Manufacturing Factory.

 

As the UK Distributor of Aspire products we will only be able to assist with products that have been purchased direct from us or from a vendor that purchases their Aspire hardware through the official Aspire UK channels.

 

If you purchased your Aspire product directly off our website (www.officialaspire.co.uk ) then you are fully protected by our aftercare team. Simply email us with the issue and your order ID and our team will take care of you right away.

 

We will be unable to assist on warranty issues if you have purchased your products from a dealer whom either imports themselves through third party agents or orders through a wholesaler in the UK that operates outside the official channels.

 

What to do if purchasing from a third party vendor / amazon / ebay.

In the instance that you have purchased a product as an end user (customer), all warranty, dealings and refunds under the sales of goods act be must be processed with the shop or outlet it was originally purchased from. The monetary contract is held between yourself and the vendor whom supplied the goods. Therefore you must claim any warranty from the said Vendor.

 

If the vendor refuses to refund you or help in any matter, remind them that Aspire give vendors a 6 months warranty on electricals. If they refuse to help at this stage and they do not purchase from an official UK Authorised Distributor then we recommend taking this further via trading standards.

 

We are seeing many instances where Vendors in the UK are simply not taking responsibility for their returns and simply telling their customers they have to deal with us direct.

 

THIS IS INCORRECT.

 

Most of the time following an investigation it is found the Vendor does not purchase through the official channels and therefore is trying to take your money and not provide an acceptable level of aftercare. Always remember the following statement which is true for any product purchased from a Vendor.

 

If you purchase a product that proves faulty or not fit for purpose you have the potential right to return it, get a full refund, and if it will cost you more to buy similar goods elsewhere, compensation (to cover the extra cost) as well.

 

Note however that the right to reject goods and get a full refund only lasts for a relatively short time after which a buyer is deemed to have 'accepted' goods. This doesn't mean that the buyer has no legal redress against the seller, just that he/she is no longer entitled to a full refund.

 

 

Instead a buyer is first and foremost entitled to have the goods repaired or replaced. If these remedies are inappropriate, then you are entitled to a suitable price reduction, or to return the goods and get a refund (reduced to take account of any wear and tear).

 

 

If goods which are expected to last six months don't, it'll be presumed that the goods didn't conform to the contract at the time they were bought unless the seller can prove to the contrary. In all other situations it's for the consumer to prove their own case (that is, that the problem existed at the time of the contract).

 

Please note: This warranty does not cover personal items or consumable goods and attachments, including but not limited to: mouthpiece, atomizers and coils, o-ring, glass tube and tanks unless reported within 24 hours of you receiving the package. Aspire reserves the right of final decision in all warranty cases. Aspire may interpret and revise the content of these warranty terms.

 

You must provide full product packaging which contains important batch numbers and security codes and your purchase receipt in order to claim any warranty.